If you find you are not satisfied with a pool service, please promptly let us know, and we’ll re-clean it for free. Please be sure to tell us same day if there is a problem. This will help us identify potential causes & take corrective measures.

NB: If you are on the BASIC Service Plan, then vacuuming and netting, or any other cleaning of the floor of the pool, is not included in your plan. You can upgrade to our SIGNATURE Service Plan for just a little more per month and get these items performed every week!!

We Guarantee that we will re~clean your swimming pool free of charge and ensure all the appropriate items on your Pool Maintenance Plan have been performed to your satisfaction, if notified same day of an issue or item that we missed.

Tiki Nui further guarantees that we will refund the service visit in question if you reported it same day, and we were unable to re- clean the swimming pool to your satisfaction within 24hrs.

*Please note that a clean pool should stay clean for several days, if this is not the case, and it seems that within hours of pool cleaning, there’s debris/leaves/vegetation getting into your pool, then you likely have a Landscaping problem and not a Pool Cleaning Problem. If this is the case, please let us refer you to a local, friendly Tree Service/ Landscape pro who can take care of this for you.